Guarantee & Shipping
GUARANTEE & AUTHENTICITY
Without you, we do not exist. Without your return business, we do not exist. Without your referrals, we cannot grow. Therefore, you must be happy with your purchases. To accomplish our mutual goals, we offer an unconditional guarantee - it's as simple as that.
If your cigars or cigar accessories are not delivered to you as advertised, we will replace your order or refund your money. We only request that you E-mail us, within a day or two of receipt, and return the items in their original packaging to an address we will provide.
All of our products are personally selected by us. All cigars are factory made, in Cuba and are no different than if you were to walk into any Casa del Habano in Cuba, and make the purchase yourself.
If you do not receive your shipment, we will either replace it or refund your money, no questions asked. Our guarantee applies to quality and condition of our products. We guarantee as well that all our cigars are 100% authentic Habanos cigars.
When payment has been confirmed, your order will promptly be shipped to your door and arrive fresh within a few days.
THERE ARE NO SHIPPING CHARGES ON ORDERS OF $200.00 OR MORE.
A nominal charge for shipping & handling of $35.00 is necessary on orders less than $200.00. These charges are our actual costs for handling and shipping small orders - no profit is made from these charges.
If you do not receive your shipment we will either replace it or refund your money at our discretion.
We guarantee delivery to your door anywhere in the world unless the non- delivery is caused by customer's error. If tracking indicates that your package was delivered, we will not be responsible if it goes missing.
We can offer you the most competitive prices thanks to our location where neither duty nor taxes are imposed or added to your order.
Prices offered by many other internet Cuban cigar sites are unable to match us not because of profit motivation necessarily but because they either purchase their product through multiple channels or they are required to impose exorbitantly high duties and taxes, such as in Canada and the United Kingdom.
All prices are in USD. No extra hidden charges whatsoever.
PRICE MATCH POLICY
We won't be beat on price. We'll match the in-stock product prices of legitimate online competitors.